Cancellation and your rights

You can cancel your membership at any time from your account page. It takes effect at the end of the month you have paid for, so no further payment is taken and you keep everything already sent to you. If you only need a break, you can pause instead, for up to three months in any twelve.

The first 14 days

Separately, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day your first parcel is delivered, and have that month’s payment refunded. This right applies from the first delivery, not from each month’s.

Because what you have received is goods rather than a download, a refund under this right means sending them back:

Tell us within 14 days of your first parcel arriving, using your account page, an email, or the form below.
Post the parcel and everything that came in it back to us within 14 days of telling us. Return postage is at your own cost, and we recommend a service with proof of posting.
We refund within 14 days of the parcel reaching us, or of you showing us proof that you sent it, whichever is sooner. The refund covers that month’s payment and what you paid for standard delivery.
If pieces come back damaged beyond the handling you would reasonably give them in a shop, we may reduce the refund by the value lost.

If you would rather simply stop and keep what you have, cancel from your account page instead. That costs you nothing, needs no parcel, and stops the next payment and the next parcel.

Model cancellation form

To: The Railway Dispatch (Fathi Hassan and Ali Shami), 17 Central Avenue, Rowley Regis, B65 8BA, hello@therailwaydispatch.com I hereby give notice that I cancel my contract for the supply of the following goods: The Railway Dispatch membership. Ordered on: [date] Received on: [date] Name of consumer: Address of consumer: Signature of consumer (only if this form is notified on paper): Date:

If you paid for three or twelve months

A prepaid membership does not renew, so there is nothing to cancel and no further payment will be taken. The 14-day right after your first parcel arrives works exactly as above. After that, if you would rather stop, tell us and we will refund the parcels we have not yet posted. Those you have already received are yours to keep.

Things bought from the shop

Framed maps are made after you order them, but they are the same design for everybody, so the 14-day right applies to them in the same way. You have 14 days from the day your order arrives to tell us you want to cancel, then 14 days from telling us to post it back. Return postage is at your own cost; please pack it as it came, since the relief is fragile. We refund the price and the standard delivery you paid within 14 days of it reaching us, or of you showing us proof of posting, whichever is sooner.

A frame of your own route is different, because it is made to your specification. Until you have approved the model, nothing is made and you can have a full refund at any time by emailing us. Once you have said yes to the model, the frame is made for you alone and the 14-day change-of-mind right does not apply to it (the Consumer Contracts Regulations 2013, regulation 28(1)(b)). If we cannot make your route, we tell you and refund you in full.

If something has gone wrong

None of this affects your rights if a parcel or a shop order arrives damaged, goes missing in the post, or is not what we described. Tell us and we will put it right, usually by sending another. Email hello@therailwaydispatch.com and a person will answer.

Last reviewed 18 September 2026. If anything here is unclear, email hello@therailwaydispatch.com and we’ll explain it in plain words.